Lumi is the leading player in software for real-time audience engagement technology worldwide. The UK office facilitates the smooth and reliable running of Annual General Meetings for listed companies, partnerships, unincorporated associations, sporting federations and other member-based organisations. Lumi serves these meetings with in-the-room, hybrid and virtual solutions.
As a Customer Success Representative, you will be responsible for the co-ordination of all client activities in the lead up to their AGM. You will establish positive working relationships with each client and provide exceptional support. You will ensure the smooth running and delivery of our client’s AGMs and member meetings, from pre-meeting, live meeting to post. These AGMs can take place onsite and require you to travel or will be run virtually from the office.
This will be a full-time role working from our office in Liphook, Hampshire.
This is an exciting opening to work with a growing company in a sector of the legal events industry which continues to be innovative; it’s also an opportunity to work alongside some of the biggest companies in the world. This position is incredibly varied and will suit self-motivated people looking to work in the high paced live meetings industry.
Areas of responsibility:
Comprehensive training will be provided on Lumi software, hardware and client relationship expectations.
Individuals applying for this position must:
Lumi UK are looking for an applicant who will be committed to working in a close-knit team, who will not only look to support their own projects, but those of others as well. They must take an approach to supporting Lumi’s overall goal of providing a reliable, secure, and professional service to their clients. We often become an extension of our clients’ team as well, an approach that is always appreciated and valued.
Hours of work: 9-5.30pm, Monday to Friday is schedule dependant. However, some meetings will take place outside these hours and over the weekend, and you will be required to work these.
As a Lumi UK employee you’ll be part of a global team of around 80 people that still feels like a small company. We work closely across continents, sharing our experiences, our successes, our skills and our resources. Lumi is made up of people who are passionate about its products, believe in providing superb customer experience and who are always looking for new ideas and new solutions. Development of individuals within the business is a key focus.
Lumi have offices in Australia, Belgium, Canada, France, Hong Kong, Middle East, Netherlands, Singapore, South Africa, United Kingdom and United States.
To apply, please send a copy of your CV together with a covering letter to Rachel.firstname.lastname@example.org
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